Service

Ramin and the team at Exotic Aquatics have been there since the beginning for our Marine Tank. Without their knowledge and willingness to really listen to where I want my tank to be, our tank would not be as prosperous as it is today. When we walk through the door at Exotic Aquatics, we truly feel welcome… We do not ever feel pressured to buy if we’re just not ready, or if our tank is not ready. Exotic Aquatics is one store that I would and do recommend to friends and family who are interested in joining the never-ending enjoyment we experience daily with our tank.

Just can’t say enough good things about the service and expertise that we have experienced working with Exotic Aquatics! Our school saltwater tank is in the best hands and Ramin and his staff are always knowledgeable and courteous. From providing information for the children about our tank environment and animals to the care and feeding of our precious ‘school’ of fish, Exotic Aquatics is at the head of its class!

We, The Cirrus Group LLC, are PROUD customers of Exotic Aquatics.

When looking to purchase a large aquarium for our new pediatric facility in Plano, Texas, we went directly to a “well known” company in Dallas, Texas.  Needless to say, this “well known” company’s customer service was poor and left us frustrated.

After not having our needs met, we decided to call upon another aquarium company.   For no reason, we chose Exotic Aquatics and this was the BEST decision we ever made.  Exotic Aquatics was friendly and eager to help.  The service on our aquarium has been outstanding.  We are very pleased with Exotic Aquatics and would highly recommend them to anyone.

We were very appreciative of the help Exotic Aquatics gave us due to our horrible situation.  We were in a panic and you saved our fish & aquarium.

I have been dabbling in the “salt water aquarium, reef tank” hobby for close to 10 years now.  Like everyone else….I read every article and took sides with each one…went from crushed substrate….to no substrate to live sand, etc…  Everyone has an opinion and I tried them all.  Since meeting Ramin and his staff at Exotic Aquatic, the primary thing I realized was that they “listened” to me about my tank and since my association with Ramin, my tank has gone from looking really nice to very close to “spectacular” and like I would have always wanted my tank to look but could never get it there until now!  It’s great to have the confidence of knowing someone is knowledgeable and takes the time to understand the customer….. (The second set of eyes is great)

I would just like to say what a great pleasure it is having you come out and helping assist us with our Salt Water Aquarium. We have never had a more healthy or beautiful aquarium than we have now. We really appreciate your great customer service!!!! Thanks for all you do!!!

Our office has had a fish tank in it for approximately 5 years.  It was originally a fresh water tank with Cichlids, but we decided we wanted it converted to saltwater in January 2006.  At that time we were using a different aquarium company but were unhappy with the maintenance they were performing monthly.  We decided at that point to stop by Exotic Aquatics since they were in Plano where our office is located.  We were so impressed the minute we walked through their doors.  Not only did the fish look healthy, the tanks clean and store spotless, but the personnel were so knowledgeable about the fish and their upkeep.  We made the decision to change aquarium companies to Exotic Aquatics on the spot.  We now have a beautiful saltwater fish tank with very healthy fish.  Ramin is very dependable with our monthly tank maintenance and so personable.  We just love to see him walk through our doors.

I am a very satisfied customer and readily recommend Ramin and Exotic Aquatics to anyone interested in marine life.  Ramin has managed and stocked my 220 gallon reef tank for about two years.  It has never looked better!